In this section:

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• Understanding the Framework
• Maturity Profile
• Manage IT like a Business
• Manage the IT Budget
• Manage the IT Capability
• Manage IT for Business Value

IT Capability Maturity Framework (IT-CMF)

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Managing IT like a Business

Managing IT like a Business means running IT like any other business and that involves shifting the focus from technology and production to a focus on customers and services.  The IT-CMF describes the internal processes required to move an IT organisation from a technology to a service orientation that provides customer-driven solutions to business problems. As an organisation makes this change and moves up the Managing IT like a Business strategy, it allies itself more closely with the firm and its overall business objectives.  The transformation to running your IT organisation like a business is complete when IT moves from a cost to a value centre.

Maturity Profile of Managing IT Like a Business

Critical Capabilities of Managing IT Like a Business (Click a process for more details)